ABOUT Ramada Plaza by Wyndham Niagara Falls
Nestled in the heart of Niagara Falls, the Ramada Plaza offers guests an unforgettable stay. Boasting modern amenities and impeccable service, our hotel is the perfect retreat for leisure and business travelers. With its convenient location near Niagara Falls attractions, guests can explore the iconic Niagara Falls, and indulge in the various dining experiences it has to offer. Our family owned and operated business is committed to ensuring guests have an unforgettable stay and are eager to return to our lively city.
POSITING SUMMARY
Reporting directly to the Chief Financial Officer, the Human Resources (HR) Manager is responsible for the effective management and execution of all operational HR functions within within Ramada Plaza by Wyndham, and Ramada by Wyndham Jordan/Beacon Harbourside Resort. Serving as HR business partner, the HR Manager is tasked with ensuring that HR policies, procedures, and systems are in harmony with the organization’s values, goals, and objectives. Key responsibilities include proactive oversight of employee relations, life cycle management, retention strategy development, health and safety protocols, policy and procedure development,
and HR administration.
KEY RESPONSIBILITIES:
Health & Safety
• Oversee and implement all health and safety policies, procedures and initiatives for various departments and
business units.
• Lead the implementation of health and safety programs, report on workplace health and safety compliance,
monitor OSHA-required data.
• Address employee issues and conduct workplace investigations in accordance with company policy.
• Coordinate with the Ministry of Labour (MOL) guidelines and ensure compliance as needed.
• Actively promote and champion a culture that values the health and safety of all stakeholders.
Employee Life Cycle & Staff Relations
• Coordinate and assist with the recruitment and selection of staff.
• Plan and organize annual job fairs to ensure adequate staffing for the peak season.
• Develop employee onboarding materials and forms.
• Conduct orientation training for group hires as needed.
• Recommend and implement employment practices that support current and future business needs.
• Effectively resolve conflict and facilitate positive employee relations by promptly addressing issues.
• Create a performance management system and appraisal tools.
• Remain abreast of, and conduct, any required franchise training as needed.
• Assist in the development, maintenance and administration of the compensation and benefits structure.
• Foster a collaborative, inclusive and engaging workplace culture built on trusting work relationships.
• Guide and engage in disciplinary and termination procedures as required.
Administration
• Develop, implement, monitor and update HR policies, procedures and records, as needed, to ensure the
organization is legally compliant with all legislative requirements and employment standards.
• Drive consistency in application of policies and procedures across the organization.
• Assist with payroll and employee filing functions as requested.
• Submit and monitor employee WSIB claims.
Leadership Support & Collaboration
• Work closely with the leadership team to address, strategize and provide guidance on all HR matters.
• Assist in advising, counselling and coaching managers on a number of HR-related activities and best
practices across all functions of HR (i.e. employee relations, performance management, etc.).
• Build trust with those overseeing various business units by spending time on-site learning about the needs
of each department, and how those needs can be supported to achieve organizational goals.
QUALIFICATIONS:
▪ 3-5 years’ experience working in a professional HR role, preferred.
▪ Experience working in service, hospitality/tourism or related industries, preferred.
▪ Diploma, degree and/or certification in Human Resources Management, preferred.
▪ Completion of CHRP/CHRL designation, an asset
▪ Knowledge and demonstrated experience with HR policies, systems, functions and best practices, required.
KEY CANDIDATE COMPETENCIES
• Knowledge and understanding of business operations within the hospitality and tourism industry.
• Exceptional interpersonal skills.
• Strong planning and organizational skills.
• Ability to foster, support, and maintain working relationships built on mutual trust and respect.
• Competent in managing time and prioritizing work activities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with other administrative software (i.e. Dropbox,
payroll systems).
• Ability to have foresight and strategically problem-solve using sound judgement.
• Effectively able to work independently and as a team.
• Commitment to promoting an inclusive, healthy, and safe workplace culture and environment.
• Experience with hotel management software (I.e., OPERA), considered an asset.
OUR EMPLOYEE PROMISE
• A supportive, friendly and dedicated team environment.
• Potential for growth within company
• Health and Benefits
HOW TO APPLY
If you think your experience, skills and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca with “HRManager” in the subject line.
We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to
providing a safe, healthy, diverse and inclusive work environment where every employees feel valued and respected. We will consider accessibility accommodations to applicants upon request.
