HR Manager – The Hope Centre

ABOUT US

Since 1974, The Hope Centre has been dedicated to strengthening the Welland community by offering essential services such as our Community Lunch Program, Food Bank, and Housing Stability programs. Guided by our core values of stability, direction, and empowerment, we provide personalized, one-on-one supports to individuals in need. Our work extends beyond immediate assistance, as we are also actively involved in community development and advocacy. Originally founded by members and organizations within the community, The Hope Centre began as a volunteer-run initiative to help those who were underserved by the social welfare system. Today, we continue that mission with compassion and commitment.

POSITION SUMMARY

Reporting to the CEO, the HR Manager serves as a strategic partner to the senior leadership team, advancing the organization's mission through efficient people practices. This role supports organizational priorities by leading workforce development initiatives, guiding change management efforts, and fostering a supportive and inclusive workplace culture. The HR Manager also oversees core transactional HR functions – including recruitment, onboarding, payroll, benefits administration, and compliance – to ensure HR operations are efficient and responsive to staff needs. Working closely with employees, managers, and union representatives, the HR Manager builds and maintains positive relationships that contribute to a positive work environment. As a trusted advisor, this role provides expert guidance on HR strategy, workforce planning, and policy implementation to sustain the organization's long-term stability and impact.

KEY RESPONSIBILITIES

Strategic & Operational Leadership:

• Work closely with the senior leadership team to address, strategize and provide guidance on all HR matters.
• Advise and coach managers on essential HR functions (i.e. employee relations, performance management).
• Identify inefficiencies and suggest and implement potential areas for improvement, innovation, and/or cost savings.
• Regularly provide HR reports to senior leadership.
• Organize employee engagement, training and team building initiatives.
• Manage employee benefits programs, ensuring they are accurate, compliant, and clearly communicated to staff.
• Foster a culture of continuous improvement by empowering employees, encouraging innovation and driving growth.

Policies & Compliance

• Develop, implement, and administer policies, programs, and procedures, and regularly review to ensure relevance.
• Ensure organizational compliance with all applicable legislative requirements, employment standards and industry regulations.
• Drive consistency in the application of policies and procedures across the organization.
• Remain abreast of changes to provincial and federal legislation, regulations and standards.

Talent Acquisition

• Regularly assess hiring needs to maintain optimal staffing levels aligned with organizational goals.
• Identify and address skill gaps.
• Build and maintain strong talent pipelines for critical roles (i.e. developing internal talent pool identified for promotions, leveraging community partners).
• Manage end-to-end recruitment and selection processes (i.e. developing job descriptions, creating job postings, conducting candidate screenings, and facilitating interviews).
• Lead onboarding and offboarding processes, integrating new hires into company policies and conducting exit interviews to identify opportunities for improvement.
• Facilitate performance management by evaluating tools, providing training and guiding managers on processes such as evaluations.
• Maintain accurate employee records and generate reports on key workforce metrics, such as attendance, tenure and compensation trends.
• Guide disciplinary and termination processes with professionalism and adherence to company policies.

Health & Safety

• Ensure organizational compliance with all occupational Health & Safety legislation by developing, implementing, and monitoring policies, procedures, and training programs that promote a safe and healthy work environment.
• Collaborate with senior leadership team and managers to establish Health & Safety (H&S) strategies aligned with organizational objectives.
• Coach and motivate management teams to adopt H&S principles and techniques.
• Maintain all records, reports and documents related to H&S.
• Ensure compliance with labour codes, update policies and contracts as per legislative changes and coordinate legal matters.

Labour Relations

• Partner with senior leadership to optimize industrial relations, maintaining an open line of communication with union representatives through meetings, reports and negotiations.
• Interpret and apply collective agreements to ensure consistent and compliant HR practices.
• Support the grievance process, including investigation, documentation, and resolution in collaboration with senior leadership.
• Strategically prepare for collective bargaining, including drafting proposals and analyzing contract language.
• Maintain accurate records related to labour relations matters, grievances, and arbitration outcomes.

QUALIFICATIONS

• Minimum 3-5 years of human resources management experience, preferably in not-for-profit/social service environment, preferred.
• Possession of, or progress toward, a recognized Human Resources designation (such as CHRP, or equivalent), preferred.
• Experience working within a unionized environment, required.
• Vulnerable sector check, required.

KEY CANDIDATE COMPETENCIES

• Excellent verbal and written communication skills.
• Effective leadership and exceptional coaching abilities.
• Solid judgement and problem-solving skills.
• Strong organization skills.
• Commitment to creating an inclusive, healthy and safe workplace culture and environment.
• Adherence to health and safety standards at all times.
• Demonstrated expertise and a keen understanding of HR's role as a strategic business partner.

OUR EMPLOYEE PROMISE

• Benefits
• A supportive, friendly and dedicated team environment.
• Be part of a team committed to delivering meaningful, community-centered support and services.

HOW TO APPLY

If you think your experience, skills and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca with "The Hope Centre – HR Manager" in the subject line.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a safe, healthy, and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.